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Shoprooo Pty Ltd – Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website.  In this Privacy Policy we, us or our means Shoprooo Pty Ltd ABN 42 631 977 814.

Shoprooo Pty Ltd – 隐私政策

隐私政策的制定是为了履行我们对保护个人隐私信息的承诺,包括线上、线下或通过我们的网站由用户提供或我方收集的信息。本政策中的“我们”、“我方”或“我们的”均指Shoprooo Pty Ltd ABN 42 631 977 814.

1. What information do we collect


The types of personal information we may collect about you include:


(a)            your name/age/date of birth/image of you;


(b)           your contact details, including email address, mailing address, street address and/or telephone number;


(c)            your preferences and/or opinions;


(d)           information you provide to us through customer surveys;


(e)            your credit card or payment details (through our third party payment processor);


(f)             details of products and services we have provided to you and/or that you have enquired about, and our response to you;


(g)           your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behavior;


(h)           information about your access and use of our website, including through the use of internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider;


(i)             additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and


(j)             any other personal information requested by us and/or provided by you or a third party.


We may collect the above personal information directly from you or from third parties.


2. Collection and use of personal information


We may collect, hold, use and disclose personal information for the following purposes:


(a)            to enable you to access and use our website, associated applications and associated social media platforms;


(b)           to contact and communicate with you;


(c)            for internal record keeping, administrative purposes, invoicing and billing purposes;


(d)           for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;


(e)            to run competitions and/or offer additional benefits to you;


(f)             for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; and


(g)           to comply with our legal obligations and resolve any disputes that we may have.


3. Disclosure of personal information to third parties


We may disclose personal information to:


(a)            third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;


(b)           anyone to whom our business or assets are, or may (in good faith) be, transferred;


(c)            credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;


(d)           courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;


(e)            third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you.  This may include parties located, or that store data, outside of Australia; and


(f)             third parties to collect and process data, such as Google Analytics or other relevant businesses.  This may include parties that store data outside of Australia.


By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress against us under the Privacy Act.


4. Your rights and controlling your personal information


(a) Choice and consent: Please read this Privacy Policy carefully.  By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.  You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.


(b) Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy.  If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.


(c) Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.


(d) Correction: You may request details of the personal information that we hold about you.  If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below.  We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.


(e) Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint.  We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.


(f) Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.


5. Storage and security


We are committed to ensuring that the personal information we collect is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.


We cannot guarantee the security of any information that is transmitted to or by us over the internet.  The transmission and exchange of information is carried out at your own risk.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.


6. Use of cookies or web beacons


We may use cookies on our website from time to time.  Cookies are text files placed in your computer's browser to store your preferences.  Cookies, by themselves, do not tell us your email address or other personally identifiable information.  However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns.  If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.


We use cookies to gain statistics on which areas of our website attracts traffic.  We also use cookies to improve your experience of our website.  For example, cookies allow us to recognise whether or not you are returning to our website.  In addition, we make use of third parties who use cookies to serve ads based on past visits to our website.  This may allow us to alert you to products or offers which we think you might be interested in viewing.


We may use web beacons on our website from time to time.  Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitor's viewing of a web page.  For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.


Most internet browsers are set up to accept cookies.  If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.


When you click on links and banners on our website that take you to third-party websites, you will be subject to that third-party's privacy policies.  While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.


7. Links to other websites


Our website may contain links to other websites.  We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites.  Those websites are not governed by this Privacy Policy.


8. Amendments or variations


We may at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website.  We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.


9. How can I contact Shoprooo Pty Ltd

如何联系Shoprooo Pty Ltd

For any questions or notices, please contact us at: info@shoprooo.com.au

Last update: 15 April 2019